Ann Taylors Refund Policy
1. Introduction
Welcome to Ann Taylors! We are committed to ensuring your complete satisfaction with every purchase. This Refund Policy outlines the terms and procedures for obtaining refunds for products purchased through our website. By placing an order with us, you agree to abide by the terms of this policy.
2. Eligibility for Refunds
2.1 Return Period
You have 60 days from the date you receive your order to initiate a return and request a refund. Products must be in their original, unused condition, with all tags attached, and in the original packaging. Items that have been worn, washed, damaged, or altered in any way, or those without original tags and packaging, may not be eligible for a refund.
2.2 Reasons for Return
- Change of Mind: If you simply change your mind about the purchase, you can return the product within the 60 – day return period, subject to the eligibility criteria above.
- Defective or Incorrect Items: In the event that you receive a defective product or an item that is not what you ordered, we will cover the return shipping costs and issue a full refund or exchange the item, at your request.
3. Return Process
3.1 Initiating a Return
To start the return process, please log into your account on our website and navigate to the “Orders” section. Select the order you wish to return and click on the “Request Return” button. Follow the prompts to provide details about the reason for the return and print out the return shipping label (if provided). If you are unable to generate a return label through your account, please contact our customer service team at service@anntaylors.com, and we will assist you.
3.2 Return Shipping
- Your Responsibility: For returns due to change of mind, you are responsible for the cost of returning the products. We recommend using a trackable shipping method and obtaining proof of postage, as we cannot be held liable for lost or damaged returns.
- Our Responsibility: If the return is due to a defective or incorrect item, we will provide you with a pre – paid return shipping label. Please use this label to return the product to us.
4. Refund Processing
Once we receive your returned products, our team will inspect them to ensure they meet the return eligibility criteria. If the items are approved for a refund, we will process the refund within 5 – 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take an additional 3 – 5 business days for your financial institution to post the refund to your account, depending on their processing times.
5. Partial Refunds
In some cases, a partial refund may be issued. This can occur if the product you are returning is damaged or does not meet the original condition requirements, but we still accept the return. The amount of the partial refund will be determined based on the condition of the returned item.
6. Non – Refundable Items
- Final Sale Items: Products marked as “Final Sale” are not eligible for return or refund, unless they are defective or incorrect. Please check the product description carefully before purchasing to confirm if an item is final sale.
- Personalized Items: Custom – made or personalized products are generally non – refundable, as they are produced specifically for you. However, if there is an error on our part in the personalization or the item is defective, we will work with you to resolve the issue, which may include a refund or replacement.
7. Contact Us
If you have any questions, concerns, or need further assistance regarding our Refund Policy or the return and refund process, please do not hesitate to contact our customer service team at service@anntaylors.com. We are here to help ensure your shopping experience with us is as smooth and satisfactory as possible.
8. Changes to this Policy
We reserve the right to modify this Refund Policy at any time. If we make any material changes, we will notify you by posting the updated policy on our website and, if appropriate, sending you an email notification. Your continued use of our website and services after the effective date of the updated policy constitutes your acceptance of the changes.