Ann Taylors Shipping Policy
Welcome to Ann Taylors! We are committed to providing you with efficient and reliable shipping services, ensuring that the women’s clothing, petite wear, dresses, pants, shirts, sweaters, and other products you purchase are delivered smoothly. Below is our detailed shipping policy:
I. Order Processing and Shipping
1. Order Processing Time
We will process your order within 1 – 3 business days, completing processes such as product quality inspection and packaging. Please ensure that the order information (including the shipping address, contact information, etc.) is accurate to avoid affecting the order processing progress.
2. Shipping Time
Under normal circumstances, orders will be shipped immediately after processing. During special periods such as promotional events and holidays, the order processing and shipping time may be extended. We will notify you promptly via email or text message.
II. Delivery Times
1. Domestic Delivery
After the product is shipped, it is expected to be delivered to you within 6 – 12 business days. The actual delivery time may vary due to factors such as location, logistics peak seasons, and weather conditions.
2. Remote Areas
For some remote areas, the delivery time may be extended. Please be patient. If you have any special requirements, you can contact our customer service team at service@anntaylors.com for consultation.
III. Shipping Fees Policy
1. Shipping Fee Calculation
Shipping fees will be calculated based on your order amount, shipping address, and the selected delivery method. The specific shipping fee amount will be automatically displayed on the checkout page.
2. Free Shipping Offers
We will launch free shipping promotions for orders that meet certain amounts from time to time. For details, please check the homepage of our website or the promotional event page.
IV. Package Tracking
1. Tracking Method
After the order is shipped, you will receive a confirmation email containing the tracking number. You can use the link in the email or enter the tracking number on the “Order Inquiry” page of our website to track the shipping status of your package in real – time.
2. Logistics Partners
We cooperate with several reputable logistics companies to ensure the safe and fast delivery of products. If you encounter any problems during the tracking process, you can contact our customer service for assistance at any time.
V. International Shipping
1. International Delivery Scope
Currently, we do not provide international shipping services and only support domestic delivery. Thank you for your understanding and support.
2. Import Duties and Taxes
Since international shipping is not involved, there are no related costs such as import duties and taxes.
VI. Special Situations
1. Incorrect Address
If the package cannot be delivered normally due to an incorrect shipping address filled by you, we will do our best to assist in resolving the issue, but any additional shipping fees incurred will be your responsibility.
2. Lost or Damaged Packages
If you find that the package is lost or damaged upon receipt, please take photos as evidence immediately and contact our customer service at service@anntaylors.com within 24 hours. We will verify the situation and handle it properly.
VII. Contact Us
If you have any questions about our shipping policy or encounter problems during the shipping process, please feel free to contact our customer service team at service@anntaylors.com. We will wholeheartedly serve you to ensure that you have a great shopping experience.
VIII. Policy Updates
Ann Taylors reserves the right to modify this shipping policy at any time. After the policy is updated, we will post a notice in a prominent position on the website. Your continued use of our services indicates your acceptance of the updated shipping policy.